Help now

Something happened?

Take a breath. Here is what to do first, wherever you are. No account needed — nothing you type here is saved or sent anywhere.

1. Call for help

Pick the country you're in to see its emergency number.

Your insurer’s emergency line

It’s on your insurance card or policy email. Save it once in Records → Identity & insurance and it will be here next time.

Call them as soon as you can — before any treatment that can wait. Many policies only pay if you do.

No local SIM card? Where to call from

Use your own phone anyway. Emergency numbers work while you’re roaming on a foreign network, are free, and don’t need credit. If your network has no signal, the phone tries any network it can find.

Only Wi-Fi, no SIM? Internet calling apps often can’t reach emergency services, and a phone without a SIM may not be able to call either. Ask hotel reception or anyone nearby to call — show them this screen.

Calling your insurer is a normal international call. If roaming is expensive, use Wi-Fi calling or a calling app — most insurers also accept WhatsApp or a call-back request.

Opens your maps app; your location goes to maps, not to us.

2. Tell them what matters

Type a few words — we turn them into a card in English to show staff. Medicine and allergy names stay as you write them.

I need a doctor.

3. So your insurance pays

  • Call your insurer's emergency line before any treatment that can wait — many policies require it.
  • Ask for an itemised invoice, not just a total.
  • Keep the medical report or discharge letter (diagnosis and treatment).
  • Keep every prescription and pharmacy receipt.
  • Photograph your passport page, insurance card and documents the hospital gives you.
  • If it was an accident, ask for a police or incident report.
  • Write down names, dates and what you were told while you still remember.
Your insurance page →

4. The rest of your trip

Trip Pass · $29 once, 30 days

  • Your medicine’s local name, for any pharmacy here
  • What to expect at hospitals here: costs, paying up front, which insurers they bill directly
  • Your Medical ID in Japanese, Thai, Arabic, French or German

No subscription. Your health details stay on your phone.

Coming soon

Want a person to help arrange care? That’s our Sovereign concierge.

Not medical advice. If someone’s life may be at risk, call the emergency number now. Numbers last updated October 2026 — if one doesn’t connect, try 112 or ask someone nearby.